REFUND POLICY
Please be very sure before you place any order on this website or via our mobile numbers being it phone call or any form text message.
Dyroo Healthcare | Dyroo Organics do not REFUND.
Once an order is placed, you cannot be REFUNDED, you can only change your order to a different product by getting in touch maximum within an hour from the time the order was placed.
NO REFUND, ONLY EXCHANGE
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, opened or if you receive the wrong product, so that we can evaluate the issue and make it right.
In any case where Dyroo Healthcare wrongly delivered or served a wrong order, we will take care of the entire delivery costs that will be involved in the process.
RETURN / EXCHANGE POLICY
Once an order is placed, a customer can opt to make changes by way of swapping the original order into taking different products within the shortest time before the order is delivered. The change needs to be done right after the order is placed, the moment the order is delivered, such change is non-applicable for hygienic reasons and health safety.
24 HOURS EXCHANGE:
In some special limited cases for some valid reasons, Eg. “Wrongful Mention of Product Name”, a customer can be given 24 Hours to cancel the original order placed and return products to us for exchange. In this special case the returning product should be in the exact condition as you received, the product should be in its original condition to be returned, once the product arrives back to us, we will inspect it thoroughly to make sure the product is
safe to be taken back and for exchange.
For Hygienic reasons and Health safety if 24 hours or more have passed since your purchase, we cannot offer you an exchange.
Whenever you request for exchange, you are responsible for paying the delivery costs that would be incurred in the process.
To complete your return/exchange, we require a receipt or proof of purchase.
A customer has to notify us immediately about the return by Contacting us at dyroonaturalsgh@gmail.com or via Whatsapp/SMS on 0550080976. Please send us the following details:
· Order ID and Date:
· Name of the customer:
· Products List of the initial Order:
· Products which customer wants to Exchange:
· Reason for return/exchange:
Once we receive the above information regarding return / exchange, Our Team will take it up to work on your new request, we will keep in touch in communication until you finally receive your new order.
PRIVACY AND SECURITY
We are committed to protecting your privacy, we will make sure your personal information is 100% safe with us. We do not send out any emails or pass your information to any third party ever, the only emails you will get from us will be to do with your order on In reply to any enquirers.